Lead Services
Payments for Lead Services, including individual leads, lead packages, subscriptions and other paid provider services, are non-refundable except where required by applicable law or otherwise agreed by Compare Digital Services.
Once payment is made or a paid Lead Service is activated, we may begin administration, provider matching, lead allocation, service setup or other operational work associated with providing the applicable Lead Service.
Because time and resources may be allocated from the start, payments for Lead Services are generally final and we do not offer refunds, reversals or partial refunds except where required by applicable law or otherwise agreed by Compare Digital Services.
Invalid or Duplicate Leads
If an individual lead contains invalid contact details, is a verified duplicate previously supplied to the same provider, or is otherwise confirmed by Compare Digital Services to be invalid, the provider may submit the lead for review.
Where we verify that the lead qualifies for replacement under our Lead Quality Protection, Compare Digital Services may provide a replacement lead or account credit at our discretion. This does not constitute a cash refund unless required by applicable law.
Lead quality concerns must be submitted within 7 days of purchase with sufficient information for us to review the issue.
Subscriptions & Cancellations
Where Lead Services are offered on a recurring subscription basis, the applicable billing frequency, price and renewal terms will be disclosed at or before purchase.
Subscriptions may be cancelled in accordance with the cancellation instructions provided at the time of purchase or through the applicable payment provider.
Cancellation prevents future renewal charges but does not normally result in a refund of amounts already paid for the current billing period, except where required by applicable law or otherwise agreed by Compare Digital Services.
Free Trials & Promotional Offers
Free trials, discounts and promotional offers may be subject to additional terms disclosed when the offer is made. Where a trial converts to a paid subscription, any applicable price, billing frequency and renewal arrangements will be disclosed before activation of the paid service.
Billing Errors
If you believe an error has been made in billing, please contact our support team within 14 days of the charge at:
support@comparedigitalservices.com
We will investigate the matter and, if a genuine billing error has occurred, we will correct it promptly.
Questions
If you have any questions about this policy before making a purchase, please contact us at:
support@comparedigitalservices.com
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